Luxwing (collectively, the “Company”, “we” or “us”), is committed to safeguarding the privacy and personal information of our customers and business partners, (collectively; “you” or “your” means you, the person who provides us with personal data; and “personal data” shall have the meaning assigned to it in Article 4 of Regulation (EU) 2016/679 of the European Parliament and of the Council).
Luxwing Ltd (a company with registration number C-53330, with principal offices at 15, Mannarino Road, Birkirkara, BKR9080 – Malta), FractionJet Malta MAPCC Ltd (a company with registration number C-101510, with principal offices at 15, Mannarino Road, Birkirkara, BKR9080 – Malta), are the data controllers.
If you have made a flight booking with us but one or more flights are to be provided by other airline(s)/operator(s) then that other airline/operator will also separately be considered a “data controller” under European Union data protection law. You can access the privacy policies of the other airlines via their own websites.
Any provider of services such as a caterer, a hotel or car rental company will also separately be a “data controller”. You can access the privacy policies of those providers from them directly.
The main establishment of Luxwing for purposes of the GDPR shall be Malta (Europe).
Please read this Policy carefully to understand our views and practices regarding your personal information and how we will treat it.
We collect, use and process information about you as client or potential client, if you open an account with us, purchase our products and/or services and/or remit payment for such product and/or services. We also collect information about you using cookies, and if you interact with us via phone, websites and/or mobile apps.
The types of information that you may give us vary depending on the specific entity with which you are doing business, and/or the particular services requested.
For example, you may be purchasing a flight, catering products, shuttle bus, taxi, cars and/or related services, engaging with us to provide a service. The information you may give us could include categories such as, but not limited to, your first name and last name, work or personal address, e-mail address, phone number, date of birth, gender, passport or driving license information, national ID number, personal description and/or photograph, as well as customer data, payment data, financial and credit card information (received also by third party banks or credit institutions and credit rating institutions) which are necessary for us to provide you with the requested product or service, employee data and/or website or mobile apps user data, medical condition (e.g. allergies for catering, disabilities), dietary request, food and beverages tastes, your geographical position.
This personal data may include information that you provide to us directly or through companies or agents we work with, as well as information which we collect when you use our products or services.
Any products and/or services acquired by you from us will be subject to their own terms and conditions which you must also read and accept. In the event of any conflict between this Policy and the terms and conditions of any such products or services (such as, without limitation, those terms and conditions in any Luxwing Ltd Agreement, or, in the Luxwing General Terms and Conditions of Carriage), then the terms and conditions of those products or services shall prevail.
Personal data which are, by their nature, particularly sensitive in relation to fundamental rights and freedoms merit specific protection as the context of their processing could create significant risks to the fundamental rights and freedoms. Those categories of personal data, such as that about race, ethnicity, religion or health, are considered “sensitive data” in terms of applicable law.
Sensitive personal data will only be processed where:
By providing any personal data that is, or could be considered to be “sensitive data”, you explicitly agree that we may collect, use, share with third parties and transfer such data, within and outside of the European Economic Area, in accordance with this Policy.
The main purposes for which we use your personal information are:
Please be aware that in some airports where we operate, facial recognition and related biometric technology is used in order to facilitate passenger boarding.
Your personal information, and any third party personal information provided by you to us (e.g. passport and associated information for all passengers prior to travel to/from any countries), may be shared with other third parties:
We collect personal information about you whenever you use our services or products (whether these services are provided by us or by other companies or agents acting on our behalf), including when you book or search for a flight or series of flights or services through our website or mobile apps, call center or mobile apps or through our other sales channels (e.g. agent and/or broker), when you travel with us and use airports where we operate or if you use lounge facilities provided by us or our agents, when you use our website or mobile apps, or interact with us via email or use our contact/call centers or sales representatives.
For additional details see ’What information do we collect about you?” above.
In addition, we may receive personal information about you from third parties, such as:
If you are providing personal data to us about someone else, you confirm that they have appointed you to act for them to consent to the processing of their personal data, and that you have informed them of our identity, of this Policy, and of the purposes (as set out in this Policy) for which their personal data will be processed.
You may contact our Privacy Office (please see below) to exercise any of the rights you are granted under applicable data protection laws, which includes the right to access your data, to rectify them, to erase them, to restrict the processing of your data, the right to data portability and the right to object to processing. You may withdraw your consent at any time.
When you would like to exercise your rights, all you have to do is send your request to the Privacy Office of Luxwing:
15, Mannarino Road,
To be able to use the services provided through the website it is necessary to be older than 16; the processing of personal data of those under 16 is allowed, provided that it is exercised by the persons exercising parental responsibility.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
What are cookies?
Cookies are small data files which are downloaded onto your device by the website or mobile apps which you are visiting. The next time you visit the same website or mobile apps, cookies ensure that your device is recognised. By using cookies and similar technologies such as pixel tags/beacons and scripts (‘cookies’), this website or mobile apps can save information about visits and visitors. We place some of the cookies on the websites or mobile apps ourselves, while other cookies are placed by third parties. Third-party cookies may collect data outside our websites or mobile apps as well.
Cookies can be utilised to make visiting a website more personal, by, for instance:
Luxwing.com uses three types of cookies
These cookies help Luxwing to improve its websites. The cookies collect information about the way in which visitors use Luxwing.com, including information about the pages most visited or the number of error messages displayed. WebAnalytics cookies are one example of this type of cookie.
Marketing and other cookies
Marketing cookies are typically placed on Luxwing.com by advertising networks. These networks are companies which act as intermediaries between Luxwing and advertisers. These cookies are used to:
Adjusting cookie settings and deleting cookies
Please note that, if you adjust the cookie settings for Luxwing, you may not be able to correctly use some parts of Luxwing.com afterwards.
More about cookies
‘Your Online Choices’ (www.youronlinechoices.com) is a website offered by the internet advertising industry which contains information about ‘behavioural advertising’, ‘online privacy’ and opt-out options.
This Policy is effective as of the “Effective Date” reported at the top of this Policy.
It is in your own interest to access this page regularly to view the latest version of this Policy. If we make a change or modification to this Policy, we may, where appropriate and where possible in our sole discretion, alert you with a notice on our website or with any other means of notification we deem fit. Your continued access to or use of any of our services or products or your purchase of any of our products or services (that is entirely voluntary) or your continued provision of personal data to us following any change or modification to this Policy shall be deemed your acceptance to be bound by any such changes or modifications.
If you have additional questions, or believe you are eligible to submit a subject access request, you can reach us by email at firstname.lastname@example.org or by post at:
Attn: Privacy Administrator
15, Mannarino Road
BKR 9080 – Birkirkara
Please be aware that when we receive a formal written complaint regarding the processing of personal data, we try to resolve it directly with the person who has made the complaint, or with the data controller when we are acting as a data processor. However, as necessary, we will work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding our processing of personal data that we cannot resolve with a complainant directly.