Our crew will be happy to welcome you on our flights and assist you with your mobility needs. However, if you need this type of special assistance, we require that another passenger travels with you. This ensures that you will find immediate help and support and the safety of other passengers is not compromised in emergencies.
Booking: If you require a wheelchair or other type of mobility aid, please contact reservations at least 48 hours in advance of your flight so we can make the necessary arrangements.Up to 2 pieces of mobility equipment per person with a disability or person with reduced mobility can be booked.
At the Airport: If you need assistance to get from check-in to the aircraft, the airport provides this service. To make it easier for you to book the service, you may submit your application for airport assistance directly to be processed, either by:
- Our WhatsApp Link
- Visiting the Luxwing Ltd sales office
- Contacting your Travel Agent.
To help us provide a better service, make sure you inform us at least 48 hours in advance of your flight if you require a wheelchair or other special assistance at the airport.
Crutches: If you need crutches or other mobility aids, you will be able to take them on board at no extra fee. Once you find your way to your booked seat, our helpful cabin crew will be able to take them for stowage during the rest of the flight.